Pharmacists' Support Service (PSS)
A listening ear to help support you in times of stress, we are as close as your phone
Phone: 1300 244 910 for the cost of a local call
- Are there times when you wish you could pick up the phone and talk to someone about issues that are stressing you?
- Have you been victim to a hold-up?
- Have you lost interest in your job?
- Are you feeling overworked?
- Are you anxious and stressed?
- Are you concerned about your drug and alcohol use?
- Do you have mental health concerns?
- Do you have concerns about personal and family issues?
- Are you feeling out of control or experiencing business pressures?
- Are you uncertain about your future?
The Pharmacists' Support Service is a free service that is run by pharmacists for pharmacists.
Set up by the Pharmaceutical Society of Australia (Victorian Branch) in 1995 but now an independent incorporated association supported by the pharmacy profession. The Pharmacists' Support Service works to help pharmacists affected by stress or who require counselling following trauma. When you dial this number you will reach a volunteer pharmacist who is a member of the Pharmacists' Support Service.
When can you ring?
The Service is available 365 days of the year from 8.00am to 11.00pm. If the phone is not answered within 10 rings there is a message bank. Leave your number and your call will be returned as soon as possible.
For urgent assistance when we are not available call Lifeline on 13 11 14.
What kind of issues can the Service help me with?
Work-related stress, trauma from a hold-up, professional and personal concerns. In addition to being a listening ear, the volunteer counsellors provide information, support and referrals to appropriate services.
Are the volunteer pharmacists taking my call trained?
Yes. All pharmacists involved as volunteers receive extensive training in peer support and telephone counselling. The volunteers are also supported by an extensive network of professional counsellors and support groups.
Is my call confidential?
The service is discreet and anonymous. You are not required to disclose your identity. Your call will be treated confidentially unless you or someone else is at risk of harm.
I know a pharmacist who could use the services? Can I ring you?
Yes, we do accept calls from colleagues, friends and family. However, we are subject to privacy legislation. We also welcome any information that may help us improve our outreach work.
The Pharmacists' Support Service is always on the lookout for new volunteers. You will undergo extensive training and course work before you take any calls. For further information, please contact Judy Sinclair on 03 9389 4002, or email: judy.sinclair@psavic.com.au
